As a Quality Assurance conscious company, NiTEC is keen to ensure that we maintain a service ‘second to none’ in our dealings with you. To enable us to achieve this goal, please could you take time to answer the questions below. Please ensure you answer the questions in comparison with other metal finishing services which you may have experience of. Your cooperation is very much appreciated and will help us at NiTEC to ensure we are providing the best service possible.

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Customer Details
   
Contact Name*:  
Organisation Name*:
Telephone Number*:
Email Address*:
 
How did you first come in contact with NiTEC?  
   
How long have you been a customer with NiTEC for?  
   
Why would you say the main reason you use NiTEC is?  
   
Enquiry Stage
   
Was your enquiry dealt with promptly? Yes  No
   
Were you satisfied with the initial information you were provided with? Yes  No
   
Quote Stage
   
How would you rate the time it took to receive a quote after your initial enquiry?  
   
How would you rate the overall quote process?
   
Did the quote cover all information you needed? Yes  No
   
Further Comments:  
 
   
Order Processing Stage
   
How would you rate the overall order process?
   
Customer Service
   
How would you rate the courtesy and attitude of NiTEC staff?
   
Further Comments:  
 
   
Technical Support
 
How satisfied were you with the technical support and information provided?
Further Comments:  
 
   
Follow Through of Order
   
How satisfied were you with the provision of job status information provided?  
   
How satisfied were you with the speed of the response to queries and requests for information?
   
Was your order delivered on time? Yes  No
   
Overall, how do you feel your order was handled?
   
Quality Policy
   
How satisfied were you with the overall correctness of processing for the following:
   
Quantity returned
Condition of goods
Condition of packaging
Delivery/Receipt date
   
Would you recommend NiTEC to someone you know? Yes  No
   
Future Developments
   
Do you anticipate working with NiTEC again? Yes  No
   
We are planning to hold free courses to enable our clients to understand our process of electroless plating a little more. Would you be interested in attending? Yes  No
   
Are you happy to supply a testimonial that NiTEC can use on our website and marketing? Yes  No
   
Testimonial:  
   
Please identify any ways in which NiTEC can improve our current service to our customers:
 

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